Returns, Refunds and Complaints for Leytonstone Flower Orders
Our Fresh Flowers Guarantee in Leytonstone
As a trusted local florist, Flowers Leytonstone is committed to delivering exceptional service and the highest quality fresh flowers to households and businesses in the area. Our fresh flowers guarantee ensures every bouquet meets our strict standards for freshness and beauty at the time of delivery. If your experience does not meet your expectations, our Returns, Refunds & Complaints process ensures a fair and prompt resolution.
Damaged-on-Arrival Policy
We take every precaution in securing and packaging our flower arrangements for delivery. On the rare occasion your order arrives damaged, please contact us as soon as possible. To help us resolve the issue quickly, we kindly ask for clear photographs of the damaged flowers and their packaging. Reports of damage on arrival must be made within 24 hours of delivery. Our team will assess your case and offer a suitable resolution without delay.
Freshness Window and Flower Quality
At Flowers Leytonstone, we source our blooms daily to guarantee optimum longevity. We guarantee that your flowers will remain fresh and vibrant for a minimum of 5 days from the date of delivery, provided basic care instructions are followed. If your flowers wilt or deteriorate noticeably within this freshness window, and you have cared for them as instructed, please inform us. We're dedicated to upholding our fresh flowers promise to every customer.
Refunds & Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness expectations during the guaranteed period, you can choose from the following options:
- Replacement: Receive a fresh bouquet of similar value, delivered promptly at your convenience.
- Refund: A full or partial refund processed back to your original payment method, depending on the extent of the issue.
To initiate a refund or replacement, please provide photographs and let us know your order details. Once verified, we will arrange your preferred solution as swiftly as possible, reflecting our commitment to customer satisfaction across Leytonstone.
Complaints Process
We value your feedback and strive to make every order perfect. If you are dissatisfied with any aspect of your Flowers Leytonstone experience, please contact us with your concerns and supporting details. Our team will thoroughly review the issue and respond within 2 business days to propose an appropriate resolution. Your satisfaction is important to us, and your feedback helps us to continually improve our service for the Leytonstone community.
Your Trusted Local Florist
Flowers Leytonstone takes pride in serving both households and businesses throughout our local area. When you choose us, you can expect not only a beautiful floral arrangement, but also dependable, personal customer service from a team that cares. Thank you for trusting us with your flower needs – we are here to make every occasion special and stress-free.
